Passes & Membership T&C’S
1. Monthly Autopay Unlimited Membership
- Your Monthly Unlimited Autopay Membership gives you access to unlimited classes as well as 10% discount on YOGALAB retail, special events, workshops, and teacher training.
- Your Monthly Autopay Membership continues indefinitely until you advise YOGALAB in writing that you wish to cancel it.
- When you enter into a direct debit agreement with us your reoccurring payments will be secured at the said rate for a period of 12 months.
- We reserve the right to increase your direct debit after the 12month period and will notify you with one months written notice if this is the case. (Certain promotional memberships may not be subject to this increase)
1.1 Suspension Policy
- Suspension requests must be submitted by completing a suspension request form
- We require a minimum of 5 days notice from the start date of your suspension
- Suspensions cannot be backdated nor can we process your request on the same day
- This membership includes a maximum suspension allowance of 60 days per 12 month period.
- Additional suspension periods (beyond the 60 day allowance) will incur a suspension fee charged at a rate of $5 per week.
- Each suspension period must be a minimum of 7 days and include the exact start date and end date of the suspension period (start and end dates are to be inclusive of the suspension period)
- You will receive an email confirming your suspension request within 5 days.
- PLEASE NOTE: If you do not receive a confirmation email, please contact the studio as we have not received your request and your membership will not be suspended.
1.2 Cancellation policy
- To cancel your membership simply email info@yogalabfremantle.com.au
- A minimum of 7 days prior to your next billing date to stop future payments.
- A minimum of 7 days notice is required before the next payment due date in order to ensure that payment is not debited. If we do not receive the required 7 days’ notice and the scheduled payment is debited refunds will not be issued.
- You will receive an email confirmation to advise your cancellation has been processed, if you do not receive confirmation within 5 days of sending your request please contact the studio.
1.3 Declined Autopay Policy
- A dishonor fee of $14.80 will be charged to you by Ezidebit for any payments that are unable to be processed.
- We reserve the right to charge reasonable administration fees for students who’s payments fail on a regular basis.
- We reserve the right to terminate Monthly Autopay Membership for students who fail to respond to correspondence from us regarding failed payments.
2. 12 Month Unlimited Membership
- Your 12 Month Unlimited Membership gives you access to unlimited classes as well as 10% discount on YOGALAB retail, special events, workshops and teacher trainings
2.1 Suspension Policy
- Suspension requests must be submitted by completing a suspension request form
- We require a minimum of 5 days notice from the start date of your suspension
- Suspensions cannot be backdated nor can we process your request on the same day
- This membership includes a maximum suspension allowance of 60 days.
- Additional suspension periods (beyond the 60 day allowance) will incur a suspension fee charged at a rate of $5 per week.
- Each suspension period must be a minimum of 7 days and include the exact start date and end date of the suspension period (start and end dates are to be inclusive of the suspension period)
- You will receive an email confirming your suspension request within 5 days.
- PLEASE NOTE: If you do not receive a confirmation email, please contact the studio as we have not received your request and your membership will not be suspended.
3. 6 Month Unlimited Membership
- Your 6 Month Unlimited Membership gives you access to unlimited classes as well as 10% discount on YOGALAB retail, special events, workshops and teacher trainings
3.1 Suspension Policy
- Suspension requests must be submitted by completing a suspension request form
- We require a minimum of 5 days notice from the start date of your suspension
- Suspensions cannot be backdated nor can we process your request on the same day
- This membership includes a maximum suspension allowance of 30 days.
- Additional suspension periods (beyond the 30 day allowance) will incur a suspension fee charged at a rate of $5 per week.
- Each suspension period must be a minimum of 7 days and include the exact start date and end date of the suspension period (start and end dates are to be inclusive of the suspension period)
- You will receive an email confirming your suspension request within 5 days.
- PLEASE NOTE: If you do not receive a confirmation email, please contact the studio as we have not received your request and your membership will not be suspended.
4. $69 for 30 days of unlimited classes
- Can be purchased one time only
- Expires 30 days from first use.
- Strictly no suspensions or extensions on this pass
5. 10 Class Pass
- Can be shared with 1 other nominated person.
- Expires 12 months from first use.
- No suspensions or extensions
6. 1 Month Unlimited
- Unlimited classes for one Month
- Activates on date of first class
- No suspensions or extensions, not transferable
7. 1 Week Unlimited
- Unlimited classes for 7 days.
- Activates on date of first class
- No suspensions or extensions, not transferable
8. Casual Class / Drop In
- Valid for 1 x class
- Expires 60 days from purchase date
Studio Procedures, Policies & Etiquette
- Late entry to class is strictly not permitted – with respect for your fellow yogis and teacher we kindly ask that you respect our policy and do not enter the yoga room if you are late
- All students are required to be set up on their mat at least 5 minutes prior to class starting.
- All students must sign-in at reception before entering the yoga room
- Reception opens 30 min before class and CLOSES 30 minutes after class.
- Phones and other personal belongings are not permitted in the yoga room, please leave them in the available cubbies (please avoid bringing valuables to the studio).
- Spaces in the yoga room are limited to ensure safety and comfort – please place your mat on the designated markers.
Bookings Procedures & Policies – Updated 1/11/20
Effectively managing your class bookings is really important to ensure everyone has an opportunity to attend their favourite classes. We hope this policy encourages our community to make schedule changes in a timely manner and provides the information needed to help us reduce the number of No Shows & Late Cancellations for the benefit of all
BOOKINGS
- Bookings are not compulsory however we strongly recommend booking for peak class times
- Bookings can only be made using the online booking system (YOGALAB website/timetable or the Mindbody App)
- We cannot accept bookings via any other method (including in person at the desk)
- Please only book yourself into a class (including the waitlist) if you are 100% committed to attending that class
- In the event that you can no longer attend a class we ask that you cancel your booking as soon as possible to give someone else an opportunity to attend
- You must cancel 4 hours prior to class commencement to avoid incurring a Late Cancel Fee
- Classes can be booked up to 7 days in advance
WAITLIST
- By adding yourself to a waitlist you are agreeing that you are available to attend that class and are willing to be notified up to 2 hours prior to class starting
- You may remove yourself from the waitlist at any time via the online booking system
- If your situation changes and you can no longer attend the class (or accept notifications if a place becomes available) you must remove yourself from the waitlist 4 hours prior to class commencement to avoid incurring a Late Cancel Fee
HOW THE WAITLIST WORKS
- You’ll be notified via text that you have been moved from the waitlist into class
- Confirm your attendance by responding Y or decline your spot by responding N
- You may decline your spot without penalty up to 4 hours before class commencement by responding N to the text message notification OR by removing yourself from the waitlist via the online booking system
- If you’re moved from the waitlist into class and you don’t attend the class OR you decline a spot in the Late Cancel period you will incur a Late Cancel Fee
- If you do not respond to the text message you will be automatically confirmed as attending and your spot will be held. If you fail to attend you will be subject to our Late Cancel Fee
- You can check your position on the waitlist via your YOGALAB Mindbody profile under MY SCHEDULE
IMPORTANT Please ensure you are opted in to receive text messages from YOGALAB before adding yourself to a waitlist. To opt in text the word ‘START’ to mobile number 0427 286 312
BOOKING CANCELLATIONS & LATE CANCEL FEE
- If you fail to attend class OR fail to cancel at least 4 hours prior to class commencement, you will be charged a Late Cancel Fee
- The Late Cancel Fee is equal to the value of the pass being used to pay for the class (i.e. you forfeit that pass) or in the case of unlimited passes a fee of $15 will be charged to your credit card or account
- Fees will be automatically deducted, if we are unable to process the payment future booking restrictions may be applied until the fee is recovered
- To avoid a Late Cancel Fee you must cancel your booking or waitlist position 4 hours prior to class commencement
- If you wish to cancel a booking you must do so via the online booking system
